Cornerstone Graduate Supply - Quality Graduation Supplies for Small Schools

Cancellation and Return Policies:

1. Return Policy:

Personalized items: No refunds are given on "made-to-order" personalized items such as printed announcements, name cards or personal stationery, engraved name plates, etc. We guarantee that such items will be produced according to the information provided to us on the order form. If we have made an error, we will gladly re-issue your order as soon as possible. However, we are not responsible for errors caused by incorrect information on the order form and will not provide a refund for this reason.

Other items: Non-personalized items ordered from this web site may be returned to us in new condition within 30 days of the delivery date for a refund. Refunds do not include shipping charges, and will be issued in the same manner that payment was made. Replacements (not refunds) will be issued for items damaged during shipping. Dated items purchased after June 15th are not returnable. We reserve the right to charge up to a 15% restocking charge on any returns.

Problems with your order? If you receive your order and find that something is damaged or incorrect, please contact us immediately at 877-466-2563. We will correct it as soon as possible.

2. Cancellation Policy:

Personalized, made-to-order items such as printed announcements, name cards or personal stationery, engraved name plates, etc. may be cancelled within 12 hours of the time the order is placed, if credit card payment was provided on-line at the time of the order. If the payment is mailed, the order must be cancelled before the payment arrives at our office. Orders finalized with a phoned- in credit card payment are considered final once the card has been processed and may not be cancelled after that time. If you desire to cancel an order, the cancellation must be made by phone by speaking or leaving a voice message with our customer service department at 877-466-2563. After 12 hours have elapsed, no cancellation is possible on personalized items. (Note that we are not stating "12 business hours" but simply "12 hours.")

NOTE: We do not accept cancellations on "RUSH" orders for announcements.

We reserve the right to charge a 10% cancellation fee if the credit card payment has already been processed, or, in the case of an announcement order, if we have spent time helping the customer with changes to the text, or have provided a proof.

3. Check Policy:

We do not accept personal checks. Our shopping cart allows you to mail a payment. Please use a money order for mail-in payments. We do not accept purchase orders unless the school has made prior arrangements via a credit application.